Customer Service Officer

Pacific Brands

Customer Service Officer

Hanes Australasia - Kew

  • Work with our iconic Aussie brands: BONDS, Champion, Berlei!
  • Take control of your own accounts
  • Monday – Friday role – keep your weekends free!

What's in it for me?

Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our Aussie heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business. We are open, collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic Australian brands to life that are loved by, well - everyone!

Other perks:

  • We're big on training & development and promoting from within – there are genuine career opportunities across our business available for you to explore
  • 50% off our fabulous brands, including Bonds, Champion, Jockey and Sheridan
  • Reduced Health Insurance premiums with our partner BUPA
  • MS Office 365 licenses
  • Generous family and friends discounts
  • Fabulous modern office space in the beautiful Kew, equipped with sit-stand desks
  • Regular Sample Sales where you can pick up some real bargains!

We're currently on the lookout for an experienced Customer Service Officer to join our Wholesale Customer Service team on a 6m contract basis.

This role sits in our Major Accounts team which provides support to our larger wholesale customers across Australia and NZ (think Myer, David Jones, etc.). You will manage a specific portfolio within the major department store channels and act in an account management capacity to ensure all orders are not only input correctly, but managed and delivered within the designated delivery window.

  • Manage the end to end EDI order management process: from receipt to dispatch
  • Manage key portfolios and develop strong and lasting relationships, both internally and externally
  • Monitor and allocate stock; push required orders into pick to meet delivery windows
  • Liaise with and report to key stakeholders including Warehouse, Customer and Sales Managers
  • Maintenance of all databases, customer files and details
  • Ad hoc projects as required

What experience do I have?

We are looking for someone who can effectively straddle Customer Service and Account Management: because of the account management focus, and a need to work with internal teams to manage order flows, from start to finish, you must have similar experience and be super comfortable working with high volumes of data. The orders coming through are big – both in dollar value and volumes – so attention to detail is crucial.

  • Proven order management experience (EDI /AS400 experience HIGHLY desired)
  • Previous experience within a customer service/account management role, ideally in a retail, wholesale or manufacturing environment
  • Organisational skills to manage key portfolios and effectively develop relationships
  • High attention to detail; fast data entry skills
  • Ability to quickly pick up new systems
  • Enthusiasm and passion for providing top class customer service

A bit about us …                               

Hanes Australasia is home to iconic Aussie brands Bonds, Sheridan and Berlei – to name but a few – and we are proud to be part of Hanes Brands Inc, the world's largest manufacturer and marketer of basic apparel brands.

The Apparel Group is the largest operating group in Hanes Australasia and our brands speak for themselves: Bonds, Berlei, Champion, Holeproof, Jockey, Rio, Voodoo, Kayser, Razzamatazz and many more … Our Head Office is based in Kew, an Eastern suburb of Melbourne, with easy transport links in and out of the City. We have a NSW office based in Burwood and a New Zealand office in Greenlane, Auckland. Together our dedicated and talented teams are famous for designing and bringing to market a range of fabulous undies, intimates, hosiery, socks and apparel for men, women, kids and baby. 

With a foot firmly in retail – our store network is up to 100 stores and counting – combined with some fantastic wholesale partnerships and a growing international presence, the future is looking bright!

Express your interest by selecting APPLY NOW and upload your CV and cover letter.
Pacific Brands

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