Customer Service Officer Bonds

Pacific Brands

Customer Service Officer Bonds

Hanes Australasia - Kew

  • Work for Bonds!
  • Huge discounts and company perks!
  • Convenient Kew location

What's in it for me?

Who wouldn't want to be part of HanesBrands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our Aussie heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business! We are open, honest, highly collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic Australian brands to life that are loved by, well - everyone!

Enjoy some of our perks …

  • We're big on training, development and promoting from within: there are genuine career opportunities across our business available for you to explore!
  • 50% off our fabulous brands, including Bonds, Champion and Sheridan
  • Reduced Health Insurance premiums with our partner BUPA
  • MS Office 365 licenses
  • Generous family and friends discounts
  • Fabulous modern office space in the beautiful Kew, equipped with sit-stand desks
  • Regular Sample Sales where you can pick up some real bargains!

Customer Service Officer Bonds Online | 6 month Contract | Kew Head Office

We are on the prowl for an experienced Customer Service Officer to join our large, and growing, Bonds Online Customer Service Team on an initial contract basis. You will be supporting our three highly successful e-commerce sites for iconic brands Bonds, Berlei & Sheridan, providing high levels of customer service to our end-consumers – YOU! We have a fabulous and hugely loyal customer base who simply love our products, and it is our mission to service them in the best way possible.

What will I be doing?

  • Assisting with a high volume of inbound calls from our consumers regarding product orders, product queries, deliveries – you name it, we get it!
  • Problem solving customer issues and responding quickly and efficiently to phone and email queries
  • Managing “live chat” for our ever expanding customer base – this is a great opportunity for us to (softly) upsell and cross sell across our broad product range and brands

Providing top notch customer service will always come first for us here, however there is a sales focus to this role. We are looking for someone who enjoys and has a passion for sales, understands how to build customer relationships and can gauge when it is appropriate to upsell a product or make a suggestion on another product.

Please note: the Centre is open 8am – 8pm, and the team work extended trading hours on a rotating roster. You must be able to commit to working a week of evening shifts (approx. 11.30am – 8pm) for one week out of every 3-4 weeks. 

What experience do I have?

  • Experience in a sales or customer service focused role in a fashion or retail environment
  • Experience working in a product-related environment
  • Passion and desire to work in the sales environment
  • A methodical and structured approach to your work with exceptional attention to detail
  • Ability to work within a fast-paced, team environment
  • Organisational skills to manage a large portfolio of customers and develop strong relationships
  • Expert communication and stakeholder management skills

A bit about us …

HanesBrands Australasia is home to iconic Aussie brands Bonds, Sheridan and Berlei – to name but a few – and we are proud to be part of HanesBrands Inc, the world's largest manufacturer and marketer of basic apparel brands.

The Apparel Group is the largest operating group in HanesBrands Australasia and our brands speak for themselves: Bonds, Berlei, Champion, Holeproof, Jockey, Rio, Voodoo, Kayser, Razzamatazz and many more … Our Head Office is based in Kew, an Eastern suburb of Melbourne, with easy transport links in and out of the City. We have a NSW office based in Burwood and a New Zealand office in Auckland. Together our dedicated and talented teams are famous for designing and bringing to market a range of fabulous undies, intimates, hosiery, socks and apparel for men, women, kids and baby. 

With a foot firmly in retail – our store network has clicked over 100 brick and mortar stores, and counting – combined with some fantastic wholesale partnerships and a growing international presence, the future is looking bright!

Express your interest by selecting APPLY NOW and upload your CV and cover letter. 


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